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What if I can't locate my question?
Are all the items brand new?
What is your return policy?
How long does it take to ship products?
Is express shipping available?
What if I want something and I don't see it?
What is the method of payment?
How can I see all categories?


What if I can't locate my question?
Easy! Use the "contact us" page from our main website which is located at www.filfilah.com We should be able to contact you back within 24 to 48 hours.

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Are all the items brand new?
YES! 100% new and never been used. We only sell new items, never used.

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What is your return policy?
We have an easy 30 day return policy. Please see the terms section for more information.

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How long does it take to ship products?
The shipping fees are based on the lowest shipping costs and because of that the shipping process usually takes between 1 to 2 weeks from the date of shipping the product.

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Is express shipping available?
Yes! We do provide express shipping, but that costs a little than the standard shipping fees. If you would like an item to be shipped express, you must let us know when you are checking out. Inform us and we will contact you about the extra fees for shipping.

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What if I want something and I don't see it?
Don't see what you want? No problem! You can easily contact us and request it. We will then contact you back letting you know if we are able to make the product or not. If so, we will also let you know where you can find it in the store.

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What is the method of payment?
We use only paypal for transactions. It is safe for the buyer and for the seller. It is better than relying on credit cards, money orders, and checks. We are also able to let buyers know if their items have been shipped or not. It is easy to set up an account with paypal if you don't have one as of yet. We are currently looking into using Google checkout as another alternative method. But as of right now, we only accept paypal.

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How can I see all categories?
Simply locate the categories on the top of this page and it will list on the left hand side all the catergories. It will also show it on the main body of the page.

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Last Updated: 21 Sep 2007 12:13:42 PDT home  |  about  |  terms  |  contact
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